A website by Jeffrey Veen more →
13 Jul 2004
There is a certain smug satisfaction in being a Mac owner and walking into an Apple Store. Compared to a couple years ago, when I was a PC user and walked into Fry’s looking for a new video card. Both retail environments offered the same basic product categories, but the experience is astonishingly different. But how, exactly? Is it the brushed aluminum and hardwood floors that build marketshare? Is it the open WiFi, or the free, regularly scheduled tutorials in the theater?
My partner, Jesse James Garrett, takes a very detailed look at how the San Francisco Apple Store achieves this experience — from the layout of the space to the grating over the heating ducts.