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The Waiting is the Hardest Part

25 May 2004

I’m sitting in a usability session for a Web site with streaming audio. The woman at the computer says, “Oh, Real Audio… I don’t like that at all.”</p>

"Why's that?" I ask.

"Oh, it's always rebuffing. I click on the link and the player comes up and it just keeps rebuffing."

"Rebuffing?"

"Yeah," she says, getting exasperated just thinking about it. "Rebuffing 50%. Rebuffing 80%. Rebuffing 95%. It's really annoying."

"Oh, that! Sure. That is annoying."

All she knew what that when the music stopped, the player rebuffed her. No wonder she didn't like it! Slow connections and buffering really can be a pain, especially when we use jargon in our interfaces that make no sense to folks out there. ​


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